The truth is, most staff members and their managers find it much easier to measure performance goals, but have a harder time talking about how to develop themselves by creating behavioral goals such as oral and written communications, peer relationships and partnering, conflict management, and more. A few things are certain, behavioral goals are for reinforcing positive actions, and for modifying behavior in areas that need refocus, development, or sustained change. They are also an important dependent variable for performance goals and, without a doubt, are a requirement to maintain a culture of acceptable performance standards across Yale. Behavioral goals can be categorized into several key areas, including oral and written communications, peer relationships and partnering, and conflict management. The most impactful way to create behavioral goals is to write the desired outcome exactly as it’s meant to be displayed in the workplace. The three key areas of behavioral goals mentioned are oral and written communications, peer relationships and partnering, and conflict management.