Behavioral goals are for reinforcing positive actions, and for modifying behavior in areas that need refocus, development, or sustained change. They are also an important dependent variable for performance goals and, without a doubt, are a requirement to maintain a culture of acceptable performance standards across Yale. A few examples of behavioral goals include oral and written communications, peer relationships and partnering, conflict management, and more. Goal: Sample 1: Increase my email communication effectiveness (written communication). Sample 2: Improve my meeting facilitation skills (verbal communication). Action: In-person and phone communications are collaborative, timely, respectful and effective. The goal is to carry this same approach forward with email communication, particularly in conflict situations. The goal is to also improve communication skills by running effective project meetings that are time efficient, have the appropriate team members in attendance, follow the published agenda, and ensure action items are followed up on. Typically, behaviorally-based goals are measured by observation and feedback. In the example above, it could be an increase of in-person meetings or a decrease in client complaints about email communications.