What are the 5 C's of conflict management?

Monte King
2025-07-24 13:50:55
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The 5 C's of conflict management are about handling conflict in the workplace.
As a leadership consultant who has worked with smaller companies and Fortune 500 companies, I have developed what I call the "5C" approach to handling conflict.
Here are the five ways to approach conflict in the workplace.
1. Carefully listen.
2. Considerately look at the situation.
3. Calmly discuss the conflicting perspectives.
4. Conscientiously look at the facts.
5. Cooperatively work together.
All four C's should help your team to work together in resolving the conflict.
With each of these tips, you're focusing your team on addressing the shared problem instead of attacking each other's personality.
Because you and your team carefully listened, considerately looked at the situation, calmly discussed perspectives and conscientiously looked at the facts, you can all cooperate despite initial disagreement.
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