What are the 5 steps of greeting?
Brennan Schoen
2025-06-19 04:46:00
Count answers
: 5
We define the Selling System or Cycle with our customers as: The Greeting, Qualifying, Product Presentation/Trial Close, Closing, and Post sell.
Proper greetings of customers allows you to gain control of the sale and earn the shoppers trust.
We want to establish a relationship before discussing business.
It is a great time to let the customer know that you are factory trained, product knowledgeable, and will make getting a good night’s sleep easy.
We all acknowledge the customer when they walk into our store by welcoming them and asking them how we might help them.
How about asking them if they have seen any products they liked and where did they see them.
Another question in the greeting could be “What is your current sleep set not doing what you would like it to do”.
This reinforces why they are shopping for a new mattress.
They will always answer these questions and it gives you a great deal of knowledge in controlling the selling process.
Edwina Thiel
2025-06-19 03:27:59
Count answers
: 8
Show that you recognize them, if you deal with customers, the two most important words are not, please or thank you, but are your customer's first and last names.
If you don't remember the customer's name, you need to at least let them know that you recognize them and are happy to see them.
So an effective greeting would be, "Well, hello, it's nice to see you again."
Ask if they've been in before, one of the best money making greetings is, "Hi, have you been here before?"
Ask about the weather, I realize the weather is an often-used topic, but it's disarming, and gets the customer talking about something where they can be the expert.
Compliment appropriately, be careful with this one, if you do it wrong, you be construed as being a phony and will lose the most important thing you need to sell – trust.
Use a conversation piece, interesting artwork, a talking parrot, or anything you place near your entrance that draws comment is great.
Timing is everything, more important that what you say, is the fact that the visitor is acknowledged – not necessarily served – the moment they enter.
Annalise McDermott
2025-06-19 01:50:28
Count answers
: 6
1) Smile with your greeting.
Customers want to hear words of greeting and see a smile.
2) Stop what you are doing.
A customer should be greeted within 30 seconds of entering your store.
3) Show, don’t tell.
When the customer enters your store, they will most likely inquire about a specific product.
4) Ask questions.
Rather than deal with a customer complaint when the product doesn’t serve the desired function, take a moment to ask further, often imperative questions.
5) Dress professionally.
If you present a neat, groomed appearance, your customers will feel more comfortable during a sales transaction.
The second a prospective customer walks through the door, they will be analyzing many aspects of your business.
Be sure to offer them a warm, professional greeting, assistance, and quality customer service.
Isadore Smith
2025-06-19 01:24:34
Count answers
: 11
To greet a customer properly, smile, if you want your customers to feel welcome, focus on your body language: stand tall, smile, and approach them briskly. Stop what you’re doing, studies show that customers are much happier waiting if they have been greeted first. If stocking shelves or working in the back: stop to greet your customers, or, at the least, make eye contact, smile, and tell them you’ll be here shortly. Ask if your customers have been there before, if you don’t recognise your customers, ask them if they’ve visited your restaurant or shop before. Show you recognise your customers and remember customers’ preferences, when frequent customers enter your restaurant or shop, let them know you remember them with a friendly “Nice to see you again!”. Ask questions, questions show you care about your customers, the more specific details you can get on what your customers are looking for, the better you can satisfy their needs and make them come back regularly. Get the exit right, the effect of a great greeting can easily be lost with a bad goodbye, don’t just thank them for coming in, walk customers to the door, open it for them, and ask anyone if they need a hand.
Bradley Kertzmann
2025-06-19 01:02:38
Count answers
: 7
The steps are easy… Welcome.
Make yourself known.
Put people at ease.
Differentiate yourself.
Grab control of the process.
The keys to a great greeting are to have confidence, act in a professional manner, and articulate clearly.
Your goal with the greeting is to make a great first impression- that’s it.
Smile and speak clearly with confidence.
Also wear a name badge if you have one.
It will reinforce your presence and help to build a rapport.
Make eye contact, be present, listen for their name, and use their name in the conversation – you want to make them feel important.
Prepare yourself for every possible encounter.
Never take anything the customer says personally.
Dress to the level that suggests you can actually buy the products that you sell.
See the deal before you ever wait on a customer.
Go to them.
Never have them come to you.
Check your facts before the greeting.
Put your problems aside and focus on the customer.
Look to build trust and gain common ground.
Know and act like you can make the sale.
Have a positive attitude.
Act professionally.