How does body position communicate a message?
Oscar Harber
2025-07-22 18:41:55
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Body language still plays an important part in communicating on the phone, especially when communicating with clients or customers. Albert Mehrabian suggested that, even with the absence of tone of voice and words, the body language we demonstrate will still communicate a message to others. Body Language – the visible actions that we show to others using all parts of our body – 55%. In reality, it’s the visible things we show that communicates most of the message as this is where most people’s perceptions are formed – from what they can see. If you are slouched in your chair, this position can affect how you think and feel. This will begin to change our tone and, because the person you are communicating with can’t see you, they might perceive this as a lack of interest or that you just don’t care. You want to deliver a positive upbeat message, but your tone is monotone and your body language negative, it is much more likely that your message will not be received positively. You need people to believe in your message and take action, but you are fidgeting, you look nervous and don’t make eye contact, it is likely that people won’t see you as confident.
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