Stop, dogs don’t get angry for no reason. Keep calm, dogs are very sensitive to our feelings and if they perceive distress, anger or fear then that might provoke an escalation in their behaviour. Speak softly, a soft yet confident voice will send the message that you are still in control. Move slowly, smoothly and calmly, you don’t want to provoke the dog further by appearing threatening. Don’t stare at the dog or stand over it, without meaning to, you may appear confrontational to an angry dog. Distract, use the dog's name to keep its attention and give it a clear instruction rather than confusing it with several orders. Back away slowly, if the dog has become aggressive and is not calming down then back away slowly and calmly. Give them time to calm down, don’t rush, if a dog has become upset you’ll need to be patient. Walking away – The dog is trying to remove themselves from a situation that’s causing them distress, they want to be left alone and need a time-out.